Refund & Cancellation Policy

Adreelo sells prepaid credits — digital goods delivered instantly to your account. This is how delivery, credits and refunds work; it matches what the software actually does.

Delivery

Credits are added to your balance the moment the payment gateway confirms your payment, and you see them on the checkout confirmation and on your Transactions page. If a payment is confirmed and the credits are missing, contact us with the transaction id and we will add them within 48 hours.

Credits are valid for 6 months

Credits can be used for 6 months from the date you buy them. Each pack has its own 6-month period, counted from its own purchase date. Credits not used within that time expire and are removed from your balance, and expired credits are not refundable.

Failed or defective renders

A render that fails returns its price after cutting server and model expenses.

Refunds

Because credits are delivered instantly, purchases are final once done. Free credits granted at sign-up have no cash value.

Accounts closed for breaking the Terms

If we suspend or close an account for breaking our Terms of Service — for example for violating someone's privacy, using a person's likeness without permission, or creating adult content — no refund is given in any case, and any credits left on the account are forfeited.

Cancellation

Purchases are one-time, so there is nothing recurring to cancel. You can close your account at any time.

How to ask

Contact us from your account email with the transaction id. We reply within 48 hours. Please contact us before opening a payment dispute — it is faster, and we honour this policy in full.

Growduct · supportadreelo@gmail.com